Every call, every recording, every transcript — encrypted at rest and in transit, with audit trails on every action. Compliant from the first call.
VoiceSpectrum is designed to operate in HIPAA-regulated environments from day one. Every call, recording, and transcript is encrypted in transit and at rest. You do not need to take additional steps to enable compliance posture — it is the default state.
A Business Associate Agreement is available to all customers at no additional cost. As a Business Associate processing Protected Health Information (PHI) on your behalf, VoiceSpectrum is contractually bound to the same safeguards required of covered entities.
All data stored on VoiceSpectrum infrastructure is encrypted at rest using AES-256. All network communication uses TLS 1.3. Call recordings and transcripts are encrypted before being written to storage.
Every access event — reads, writes, exports, and administrative actions — is captured in an immutable audit log. Logs are retained for a configurable period to support your organization's compliance review and investigation processes.
VoiceSpectrum holds SOC 2 Type 2 attestation, audited annually. The report covers Security, Availability, and Confidentiality trust service criteria. Contact your account team to request a copy under NDA.
VoiceSpectrum is ISO 27001 certified, covering our information security management system across all production infrastructure. Certification details available upon request.
U.S.-based data residency is the default for all production workspaces. Enterprise customers may request specific data residency configurations. Geographic residency options and associated terms are detailed in the Enterprise Service Agreement.
BAAs are included with every paid plan. Request yours through the demo form or reach out to your account team.
Every call, every recording, every transcript — encrypted at rest and in transit, with audit trails on every action. Compliant from the first call.
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